WIND & WINE CROATIA

Booking Occupancy

Wind & Wine Croatia only accepts full boat bookings at this time. Standard occupancy is 6 persons per yacht in the prestige category and 8 - 10 persons per yacht in the elite category. For groups less than 6 persons, please contact us directly for available options.

Trip Confirmation
Trips are offered by True North Wine Destinations, LLC dba Wind & Wine Croatia, hereinafter known as WWC.

Booking is confirmed upon receipt of your deposit(s), trip application form and completed Terms & Conditions and Compulsory Arbitration Agreement. WWC will follow up with a detailed Traveler’s Guide and itinerary.

NOTE: Reservation(s) is considered confirmed once a completed, signed, and unaltered Terms & Conditions and Compulsory Arbitration Agreement is received.
 
Passports, Visas
All WWC trips require a valid passport. Participants are solely responsible for obtaining their own passports, ensuring ongoing validity as well as obtaining any necessary visas and/or other travel documents.

All passports must contain at least five blank pages and must be valid for six months beyond your selected trip completion date. Passport information including name, passport number and expiration date is needed at time of booking. If your destination requires a visa for US citizens, you are solely responsible for obtaining a visa prior to departure. Non-U.S. citizens should contact the appropriate consular office for any requirements; WWC is not responsible for failure to do so.

Please continue completion of WWC travel forms while awaiting passport renewal as missing passport numbers can be supplied at a later date.

Included Services & Expenses
Price includes: land and sea transportation; yacht accommodations (double occupancy, each cabin with ensuite -- shower and toilet); land and sea transfers as specified in the itinerary; baggage handling; all guides, tours and scheduled winery visits as stated in the program; all meals as specified in the program and itinerary; all beverages while on board; activities, tours and sightseeing arrangements as specified in the program and itinerary; use of stand-up paddle boards and snorkel equipment while on board; all docking and marina fees and tourist tax.

No price reduction will be issued for any requested itinerary deviations, changes or omissions.

Expenses Not Included
Price does not include airfare, airport taxes and fees; land transfers before and after the WWC program; or deviations from the trip itinerary, discretionary tips for the yacht crew, guides and restaurant personnel, laundry, additional alcoholic beverage requests, excess baggage charges or extraneous items of a personal nature.

Also excluded is travel insurance coverage including trip cancellation/interruption, travel accident, travel delay, baggage delay or baggage theft. WWC recommends obtaining coverage for such instances.

Due to currency fluctuations, WWC reserves the right to change a trip or charter price at any time prior to departure if there are significant cost changes (such as fuel surcharges or increased government taxes) that are beyond WWC’s control.

Payments
All payments are in USD currency. To confirm reservation(s), a non-refundable and transferable deposit for each person is collected as follows: 

Deposit and Payment Schedule
50% of total trip price is due upon confirmation of WWC reservation.

Final payment is due in full 60 days prior to departure date.

For bookings made within 60 days of the program commencement date, payment is due in full at the time of reservation.
If payment is not received when due as set forth above, WWC reserves the right to cancel the booking and accept new reservation(s) for the space(s).  Cancellation fee schedules will apply. 

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Trust Account
California Law requires certain sellers of travel to have a trust account or bond. WWC has such a trust account.

 

California Seller of Travel Program
California has established a Travel Consumer Restitution Fund under the California Seller of Travel Law. This fund is designed to protect consumers from unscrupulous practices by airfare ticket sellers or air charter operators. This law does not cover non-California residents and, even in the case of California residents, it does not cover any foreign travel where the foreign “providers of transportation or travel services” are not in compliance with the Seller of Travel Law (compliance being defined as registered as a Seller of Travel in California and a participant in the Travel Consumer Restitution Fund). Thus, no WWC program comes within the purview of this law. The law requires all tour operators to advise each of their clients that they would not be eligible to make any claim from the Fund in the unlikely event of any default by WWC or any of its foreign suppliers. It is understood that all Guests of WWC are not eligible to make any claim against said Fund. CST # 2133776-40.

Cancellations, Transfers, Refunds
Written notification of cancellation must be received by WWC in order to cancel your reservation. All payments received by WWC prior to the date of the written cancellation notice will be subject to the cancellation penalties outlined below. Your payment will be refunded less the following cancellation fees calculated as of receipt date of written notice of cancellation:

 

Cancellation Fee Schedule

Date of notice prior to departure                     Cancellation fee as % of trip price

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Up to 90 days                                                       25 %

prior to program commencement

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61 - 89 days                                                           50 %

prior to program commencement

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60 days or less                                                      100 %

(including no-show)

 

Once a trip begins, there will be no refunds for any unused portion of the trip. This includes any pre/post-trip arrangements, transfers, meals, tours, hotels and “no shows” due to delay or failure of transportation to arrive or depart on time. Travel insurance coverage for such risks may be purchased and is encouraged by WWC.

WWC will not make exceptions to these cancellation policies for any reason, including but not limited to personal emergencies,  inclement weather, or other foreseeable or unforeseeable circumstances.

Cancelled Trips
Although WWC rarely cancels trips, we reserve the right to rescind any trip prior to departure for any reason whatsoever, including too few participants, logistical problems such as strikes, wars, acts of God, or any other circumstances which may make operation of the trip inadvisable or unfeasible. All payments and deposits received will be promptly refunded within a reasonable timeframe. This refund will be the limit of WWC’s liability. WWC is not responsible for any expenses or damages incurred by participants as a consequence of any cancellation, such as trip preparation costs which may include non-refundable or penalty-carrying airline tickets, special clothing, visa or passport fees, lost income, or any other trip-related losses or expenses.

Travel Insurance
In order protect your travel investment, WWC strongly recommends purchasing adequate insurance coverage that may reimburse for pre and post-departure trip cancellation or trip interruption fees, lost baggage or travel documents, delayed luggage, trip delay, accidental death or dismemberment, and coverage for emergency medical expenses including emergency medical evacuation.

Note: Medicare does not provide coverage outside of the United States.

Coverage that includes a pre-existing medical condition exclusion waiver, trip cancelation or trip interruption due to financial default of an airline, cruise line, or tour operator may be permissible provided travel insurance is purchased within 15 days of the date on which WWC received your trip deposit.

Special Diets
With a minimum of 45 days notice, WWC can generally accommodate special dietary requests. For vegetarians, plenty of fresh vegetables, fruits, rice, potatoes, pastas, and juices are typical throughout our travel destinations. You may wish to bring your favorite snacks if you are on a restrictive diet.

Smoking
Smoking is prohibited in yachts, boats, buses, vans, automobiles or during any group dining. Smoking is permitted outside on the downwind side of the stern of the yacht.

Accommodations
Room accommodations are based on double occupancy, each cabin with its own bathroom and toilet with a maximum occupancy of 6 (six) persons per yacht. For special requests, please contact WWC for customized solutions.

Physical Fitness
WWC trips may be taken by anyone in good physical condition. Physical activities such as climbing up and down stairs, walking over irregular terrain, and embarking and disembarking the yachts from a small dingys are common, and you are therefore encouraged to be in the necessary shape prior to departure. Please contact us if you have any questions about your ability to participate in the program. Please note that once a WWC trip has commenced and it is deemed necessary for you to leave because it is beyond your physical capability, there will be no refunds for any unused portion of the trip.

Information regarding the physical requirements will be provided with the pre-trip materials. In some cases, you may wish to discuss these with your physician. Health and safety throughout each trip remains our highest priority, but WWC is not a medical facility.

Medical
You must be in general good health. It is vital that persons with medical problems and related dietary restrictions make them known to us. You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment during the program. Based on these, our staff will advise and make recommendations prior booking. The WWC crew has the right to disqualify any member from the group at any time if considered a medical risk that may negatively impact the welfare of the individual or the group. Refunds are not given under such circumstances. If you fail to disclose any such conditions, WWC may refuse to allow you to board upon departure and the trip cost will be forfeited. In such an event, WWC shall have no liability, financial or otherwise.

You must bring and be responsible for all necessary items related to your physical, emotional or mental condition. If any such condition arises after the trip is booked, you must advise a WWC representative in writing immediately. Failure to advise such representative shall release WWC and all professional personnel from any liability related to such condition and its treatment.
WWC is not responsible for costs of any medical treatment you may require during the trip. Under no circumstance is WWC responsible for the quality of medical care, or lack thereof, you may receive while on the trip. We strongly recommend obtaining medical and dental insurance that will cover the cost of any need that may be required during your trip.

In addition, we cannot accommodate passengers requiring wheelchair assistance, as most WWC itineraries are not wheelchair-accessible.

WWC is not a medical facility and has no expertise or responsibility regarding which medications or inoculations you and/or your private physician deem necessary for your safe participation. A list of possible inoculations and immunizations will be provided in the Traveler’s Guide that is sent at the time of booking. WWC urges all participants to review the US Centers for Disease Control website (www.cdc.gov) before booking and before the trip commences. WWC assumes no liability regarding provision of medical care. Participants are encouraged to obtain adequate coverage.

Travel Alerts and Warnings
Both the U.S. State Department and the Centers for Disease Control publish and update important country-specific information for travelers. We strongly recommend that you review them. Information can be found at:

https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html

https://wwwnc.cdc.gov/travel/notices

The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling and living abroad to enroll their trip with the nearest U.S. Embassy or Consulate.

To receive updated Travel Advisories and Alert for the countries you choose, you may sign up at https://step.state.gov.  
If not a United States citizen, please consult your country’s Foreign Office for similar information.

Responsibility
The responsibility of WWC is strictly limited. As a tour operator, WWC organizes, promotes and sells tour programs consisting of certain travel services, including land and sea transportation, sightseeing excursions and yacht accommodations that WWC purchases or reserves from various suppliers (collectively “Suppliers”). WWC does not own or operate any of these Suppliers. The Suppliers providing travel services for WWC’s tour programs are independent contractors and are not agents or employees of WWC.

As such, WWC is not responsible for any negligent or willful act or failure to act of any Supplier or of any third party. Some tours include visits to shops and merchants. WWC is not responsible for any purchases made during your trip, whether the merchant is part of the scheduled itinerary or not. By utilizing travel services of the Suppliers, it is understood that any incident resulting in accident, injury, property damage or personal loss will be taken up directly with said Supplier and neither WWC nor any representative of WWC shall be liable.

Limitation of Liability of True North Wine Destinations, LLC dba Croatia Wind & WinePlease refer to the Terms & Conditions and Compulsory Arbitration Agreement document. This document defines our responsibility with respect to all liability. Payment of reservation fee(s) and deposit(s) represents acceptance of all terms and conditions outlined herein.


© 12/2017 True North Wine Destinations, LLC dba Wind & Wine Croatia